Overview
The Just Add Power Dante Sound System Encoder - UL-767DSS - serves as a bridge between a Just Add Power A/V over IP network and a Dante audio network. This device allows seamless two-way audio exchange, enabling audio from the HDMI over IP network to be sent to a Dante network and vice versa. It is a powerful tool for integrating audio distribution across both platforms, offering versatility in AV system design.
Compatible Audio Formats
The Dante Encoder supports up to 8 channels of LPCM audio. This audio specification matches Dante's support for LPCM only.
Initial Troubleshooting
These steps are necessary for any hope of audio.
Confirm that the UL-767DSS is on firmware B1.3.0 or later. Earlier firmware versions do not support the UL-767DSS. B1.3.0 is compatible with all other B1.x.x versions.
Confirm that the source is outputting an LPCM audio format.
Confirm that the Dante network port is active by connecting it to an active network device. If the Dante network port is not connected, the UL-767DSS cannot receive audio from the Dante network and therefore will play no audio.
- Confirm that the EDID on the UL-767DSS is at default, or is set to ask for only LPCM audio. Other audio formats are not supported.
- Press the PF1 button on the unit to trigger the Dante port to subscribe to itself.
Additional Troubleshooting
- The HDMI Out and 1000BT LAN signal that go to a decoder are always the same. Connect a display to the HDMI Out to see if you get the same result you are getting at the decoder.
- If you are getting the same result, then the issue is with the Dante network audio signal.
- If the UL-767DSS HDMI Out is playing audio, but the decoder is not, then the issue is between the UL-767DSS 1000BT LAN port and the decoder.
- Use the Dante Controller to subscribe the UL-767DSS to a known-working Dante audio source. That audio should play on both the HDMI Out and any decoder watching the UL-767DSS.
