[Netgear] Static ARP Table Entry
Overview Some models of Netgear M4250 and M4350 switches supported by Just Add Power are having an issue where they do not register the MAC address of connected devices automatically - leaving the ARP table blank. This results in devices not being accessible over the network - webUI, telnet, and ping all fail. We a…
27-Nov-2024
[MaxColor] Image Pull Snapshot
Overview Image Pull Snapshot is the ability to generate a small thumbnail image of the video being displayed on HDMI. In addition to being a powerful troubleshooting and diagnostic tool, Image Pull provides a more powerful user experience by giving the control system the capability of displaying a preview image insi…
16-Jul-2024
Performing a Just Add Power Device Swap Test
* Overview * Swap Test Instructions Overview Just Add Power devices touch all sources and displays in a system, making them an integral part of an AV system. When troubleshooting, it is sometimes necessary to determine if the Just Add Power device is the cause of the problem or if another piece of infrastructure i…
02-Feb-2023
[MaxColor] Image Pull via MJPEG Network Video Stream
* Overview * Access the Video Stream * Access the Snapshot * Defaults * Settings * Troubleshooting Transmitter Receiver Overview Image Pull on MaxColor is a motion video that can be shown on a control system interface or web browser for an End User, while also being a powerful troubleshooting and diagnos…
31-May-2024
[AMP] [Error] Controlled Folder Access on Windows
Overview Windows has a neat feature under Virus & threat protection called Ransomware protection . Turning it on designates specific folders that only trusted apps have permission to access, and you can add folders beyond the ones that are selected by default. There's also a section to grant specific apps permiss…
24-Jun-2024
717WP2 erroneously has 718WP4 firmware
Most Just Add Power devices will not allow an incompatible firmware to be loaded onto them. Unfortunately, the wallplate devices - 717WP2 and 718WP4 - are close enough that their firmware files can be loaded on each other. * 717WP2: 2-gang Wallplate Transmitter * 718WP4: 4-gang Wallplate Transmitter If you find yo…
24-Jun-2024
[767DSS] Dante Audio Troubleshooting
Overview The Just Add Power Dante Sound System Transmitter - model number 767DSS - is capable of exchanging audio between a Just Add Power 3G HDMI over IP network and a Dante audio network. Compatible Audio Formats The Dante Sound System Transmitter supports up to 8 channels of LPCM audio . This audio specificati…
24-Jun-2024
705POE erroneously has 715POE firmware
Most Just Add Power devices will not allow an incompatible firmware to be loaded onto them. Unfortunately, the 705POE and 715POE are close enough that their firmware files can be loaded on each other. * 705POE: 2GΩ/3G POE 1080p Transmitter * 715POE: 2GΩ/3G+ POE 1080p Transmitter If you find yourself in the unfortu…
24-Jun-2024
CEC Troubleshooting
Overview The troubleshooting steps here are ordered by most-common to least-common cause of issue. Display Settings Dig through the settings in the Display to enable all CEC functions. Contact the manufacturer to confirm that the display supports the desired function; most displays we have tested will respond to …
26-Jun-2024
[LED Behavior] Solid Power Light, Solid Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and solid Data Light has: * Booted up p…
02-Feb-2023
