How to View Log Messages from a Just Add Power Encoder or Decoder
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
08-Jan-2026
How to Perform a Point-to-Point Test with Just Add Power Devices
Overview Just Add Power devices serve as critical endpoints within an AV distribution system, interfacing directly with both sources and displays. When diagnosing system issues, it is essential to isolate variables to accurately determine whether a Just Add Power device is contributing to the problem or if the fault…
29-May-2025
[MaxColor] Image Pull Snapshot
Overview Image Pull Snapshot is the ability to generate a small thumbnail image of the video being displayed on HDMI. In addition to being a powerful troubleshooting and diagnostic tool, Image Pull provides a more powerful user experience by giving the control system the capability of displaying a preview image insi…
16-Jul-2024
[Netgear] Static ARP Table Entry
Overview Some models of Netgear M4250 and M4350 switches supported by Just Add Power are having an issue where they do not register the MAC address of connected devices automatically - leaving the ARP table blank. This results in devices not being accessible over the network - webUI, telnet, and ping all fail. We a…
10-Jun-2026
[MaxColor] Image Pull via MJPEG Network Video Stream
* Overview * Access the Video Stream * Access the Snapshot * Defaults * Settings * Troubleshooting Encoder Decoder Overview Image Pull on MaxColor is a motion video that can be shown on a control system interface or web browser for an End User, while also being a powerful troubleshooting and diagnostic t…
16-Jul-2025
Known Issue - AMP Software Fails to Load Buttons
Overview Windows has a neat feature under Virus & Threat Protection called Ransomware Protection . Enabling this feature designates specific folders that only trusted apps have permission to access, and you can add folders beyond the ones selected by default. There's also a section to grant specific apps permissi…
06-May-2025
Just Add Power - Product Series - RMA Policy
Information about Just Add Power's RMA Policy for MaxColor, Ultra, Omega, and 2G Series products. Download RMA Policy
08-Jul-2025
Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
[LED Behavior] Solid Power Light, Solid Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and solid Data Light has: * Booted up p…
02-Feb-2023
[LED Behavior] 2G+ Power and Data Lights both blinking
If the power and data lights are both blinking and the device is 2G+ then the USB button on the front of the device was most likely pressed when the unit was powered on. This will cause the unit to not work. Power-cycle the unit to get it back to a working state. If the USB button was the problem then the unit will …
02-Feb-2023
