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How to Perform a Headphone Audio Test (Omega, Ultra, and MaxColor Series)
Overview A headphone audio test helps isolate missing, incorrect, distorted, or intermittent audio by listening directly to a Just Add Power device's analog stereo output. Test the output feeding the affected sound system to determine whether to investigate the Just Add Power audio path or the connected analog cable…
20-Oct-2026
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Troubleshoot Decoder Diagnostic Screen Messages (Omega, Ultra, and MaxColor Series)
Overview When video is unavailable, a Just Add Power Decoder may display a status message on its Diagnostic Screen. Read the message in the bottom-left corner to find the relevant checks below. Some messages appear briefly during startup, source changes, or device operations. The examples below show a MaxColor Seri…
30-Sep-2026
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How to Identify the Model Number for Omega/Ultra Series Devices
Overview There are many ways to identify the model/SKU number of a Just Add Power Encoder or Decoder. These instructions will cover two ways to find this information: * Command Line Interface [CLI] * Physical Identification Command Line Interface [CLI] This function is only supported on Firmware B1.1.X and lat…
28-Jan-2026
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Control Decoder HDMI Output (Omega, Ultra, and MaxColor Series)
Overview Omega Series, Ultra Series, and MaxColor Series Decoders provide controls for changing HDMI output immediately or configuring what happens automatically when video is lost. Choose the instructions below based on the behavior you need. Change HDMI Output Immediately Use CLI commands when an installer or c…
19-Oct-2026
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How to Capture Log Messages from an Encoder or Decoder (Omega, Ultra, and MaxColor Series)
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
29-Sep-2026
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How to Locate a Device IP Address (Omega, Ultra, and MaxColor Series)
Overview Before accessing a Just Add Power device through the webUI, Telnet, or API, you must first identify its IP address. This article explains several methods for locating the IP address of Omega, Ultra, and MaxColor Series devices. The best method depends on whether the device is part of an existing AMP-standa…
04-Sep-2026
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How to Perform a Device Point-to-Point Test (Omega, Ultra, and MaxColor Series)
Overview A point-to-point test connects one Just Add Power Encoder directly to one Decoder. It helps determine whether an audio or video problem remains when the installed switch and network cable run are removed from the connection. This procedure applies to Omega Series, Ultra Series, and MaxColor Series devices.…
01-Oct-2026
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Spec Sheet - OM-515POE - 1080P Decoder w/ Stereo Audio Extraction
Model Number OM-515POE Product Page See product page for device information and specifications Go to Product Page
11-Feb-2025
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Spec Sheet - OM-505POE - 1080P Standard Decoder
Model Number OM-505POE Product Page See product page for device information and specifications Go to Product Page
10-Feb-2025
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Standard Video Wall 4x4 Layout Demonstration (Omega, Ultra, and MaxColor Series)
Overview A video wall does not have to remain in one layout. Just Add Power Omega Series, Ultra Series, and MaxColor Series systems support dynamic video wall layouts, allowing displays to operate individually or together as part of a larger image. The video below demonstrates different layouts on a 4×4 video wall:…
20-Oct-2026
⚠️ JADConfig will reach End of Support on January 1, 2027. View the official notice! ⚠️
