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Support will be closed on January 19th in observance of Martin Luther King Jr. Day.

Showing articles from Series tag

How to View Log Messages from a Just Add Power Encoder or Decoder

Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…

SKU Comparison Chart for Ultra Series Devices

Summary The Ultra Series devices from Just Add Power have updated SKU numbers, standardized across all distributor partners. The following chart provides a cross-reference between the previous SKUs and the updated SKUs. Comparison Chart Encoders Old Product SKU# New Product SKU# VBS-HDIP-707POE UL-707POE …

SKU Comparison Chart for Omega Series Devices

Summary The Ultra Series devices from Just Add Power have updated SKU numbers, standardized across all distributor partners. The following chart provides a cross-reference between the previous SKUs and the updated SKUs. Comparison Chart Encoders Old Product SKU# New Product SKU# VBS-HDIP-705POE OM-705POE …

How to Modify the EDID for Omega/Ultra Series Encoders

Overview By default, Ultra Series Encoders request the maximum supported audio and video formats. While this behavior is suitable for most installations, specific situations may require alternative configurations, such as particular resolutions, color spaces, or audio formats. In such cases, modifying the Encoder E…

Ultra Series Project Planning Guide

Overview The Just Add Power Ultra Series is a 4K30 HDMI over IP distribution matrix. It can accept 4K60 video input, but will output video at a maximum of 4K30. Every Ultra Series system requires 4 components: * One 3G Ultra Decoder per display * One 3G Ultra Encoder per source * Managed gigabit Ethernet …

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