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Troubleshoot Decoder Diagnostic Screen Messages (Omega, Ultra, and MaxColor Series)
Overview When video is unavailable, a Just Add Power Decoder may display a status message on its Diagnostic Screen. Read the message in the bottom-left corner to find the relevant checks below. Some messages appear briefly during startup, source changes, or device operations. The examples below show a MaxColor Seri…
30-Sep-2026
Spec Sheet - MC-TXWP1 - 4k60 2-Gang Wallplate Encoder
Model Number MC-TXWP1 Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
Spec Sheet - MC-USB - USB 2.0 over IP Encoder / Decoder
Model Number MC-USB Product Page See product page for device information and specifications. Go to Product Page
11-Mar-2025
Spec Sheet - MC-QX - 4K60 Encoder w/ Video Tiling & 360° Video Rotation
Model Number MC-QX Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
[MaxColor] MC-QX Tiling Transmitter Mouse On-Screen Display
Overview The MaxColor MC-QX Tiling Transmitter - which enables a MaxColor system to mix four video signals on all displays - provides on-screen mouse control to set video layout, select audio source, and apply transparency. The user can select from a list of pre-built layouts, or drag and resize to build a custom la…
10-Feb-2025
MaxColor Series: MAX v3.7.4
Release Date 2023-07-10 Compatibility * MAX v3.7.4 is fully compatible with all MAX v3.x.x versions * MAX v3.7.4 operates on models: MC-RX1 MC-RX2 MC-TX1 MC-TX2 Download Download Firmware v3.7.4 Changes Major * Integrated IR output is active * Plug-Play-Present available in AMP VLAN systems * …
19-May-2026
MaxColor Series - Power Over Ethernet (POE) - Specifications
Overview MaxColor devices that support Power Over Ethernet (POE) are classified as IEEE 802.3af devices, meaning they use no more than 12.95 watts. Power Usage POE usage varies depending on the features currently in-use * No live video (TX or RX) = 3-4 watts * Live video under standard conditions (TX or RX) = 6…
11-Feb-2025
How to Capture Log Messages from an Encoder or Decoder (Omega, Ultra, and MaxColor Series)
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
29-Sep-2026
How to Locate a Device IP Address (Omega, Ultra, and MaxColor Series)
Overview Before accessing a Just Add Power device through the webUI, Telnet, or API, you must first identify its IP address. This article explains several methods for locating the IP address of Omega, Ultra, and MaxColor Series devices. The best method depends on whether the device is part of an existing AMP-standa…
04-Sep-2026
Spec Sheet - MC-RX2 - 4K60 Decoder w/ SFP, USB & ARC
Model Number MC-RX2 Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
