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MaxColor Series Decoder Comparison
Overview MaxColor Series Decoders connect HDMI displays to a MaxColor Series Just Add Power system. Both models support video up to 4K60 with 4:4:4 color and up to 36-bit color depth, including HDR10, HDR10+, HLG, and Dolby Vision. Use this article to select the appropriate Decoder for each display location. The MC…
02-Oct-2026
Omega Series Decoder Comparison
Overview Omega Series Decoders connect HDMI displays to an Omega Series Just Add Power system. Both models provide the same core video distribution capabilities, but their available connections and hardware features vary. Use this article to compare Omega Series Decoder models and select the appropriate model for e…
02-Oct-2026
Troubleshoot a 2G Legacy Mode System (2G Legacy Mode)
Overview Use this guide to troubleshoot video, startup, and network connection problems in an established Just Add Power 2G Legacy Mode system. It applies to 2G Series Encoders and Decoders and to compatible Omega Series or Ultra Series devices operating in 2G Mode. Start by identifying whether the problem affects …
01-Oct-2026
Encoder or Decoder Connected at 10/100 Mbps (Omega, Ultra, and MaxColor Series)
Overview This article helps troubleshoot Encoders and Decoders that report a 10 or 100 Mbps network link in an AMP Standardized or AMP Alternate Configuration system. Use AMP’s Gather Details tool to identify affected devices, then determine whether the reduced link speed follows a device or remains with its cable p…
02-Oct-2026
Troubleshoot Decoder Diagnostic Screen Messages (Omega, Ultra, and MaxColor Series)
Overview When video is unavailable, a Just Add Power Decoder may display a status message on its Diagnostic Screen. Read the message in the bottom-left corner to find the relevant checks below. Some messages appear briefly during startup, source changes, or device operations. The examples below show a MaxColor Seri…
30-Sep-2026
Omega Series Encoder-to-Decoder Latency
Overview Just Add Power Encoders convert HDMI signals into network packets for transport across the network. Decoders convert those packets back into HDMI for display. This encoding and decoding process introduces a small amount of video latency. Latency Specification Omega Series systems have approximately 22 mi…
26-Aug-2026
Understand Power and Data LED Behavior (Omega, Ultra, and MaxColor Series)
Overview Just Add Power devices have a green Power LED and Data LED that can help narrow down startup, network, and video problems. On rackmount devices, use the LEDs on the port side for these checks. This article covers common LED behavior on Omega Series, Ultra Series, and MaxColor Series Encoders and Decoders. …
30-Sep-2026
Add New Devices On-site to an Established System with AMP Alternate Configuration
Overview Advanced Matrix Programmer (AMP) can add new Omega Series, Ultra Series, or MaxColor Series Encoders and Decoders to an established Alternate Configuration system while at the jobsite. AMP communicates with one established device to retrieve the system settings and existing device assignments. The new devi…
27-Aug-2026
How to Switch Sources using AMP for Established Standardized Systems
Overview This article explains how to switch sources in an existing AMP-standardized Just Add Power system using Advanced Matrix Programmer (AMP). The Switch Sources tool provides a graphical interface for routing Encoders (Inputs) to Decoders (Outputs). Individual Decoders can be switched independently, or all D…
30-Jun-2026
How to Capture Log Messages from an Encoder or Decoder (Omega, Ultra, and MaxColor Series)
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
29-Sep-2026
