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Troubleshoot Decoder Diagnostic Screen Messages (Omega, Ultra, and MaxColor Series)
Overview When video is unavailable, a Just Add Power Decoder may display a status message on its Diagnostic Screen. Read the message in the bottom-left corner to find the relevant checks below. Some messages appear briefly during startup, source changes, or device operations. The examples below show a MaxColor Seri…
30-Sep-2026
Ultra Series - Power Over Ethernet (POE) - Specifications
Overview Just Add Power Ultra devices that support Power Over Ethernet (POE) are classified as IEEE 802.3af devices, meaning they use no more than 12.95 watts. Power Usage POE usage varies depending on the features currently in-use * No live video (Encoder or Decoder) = 3-4 watts * Live video under standard con…
06-Feb-2025
How to Identify the Model Number for Omega/Ultra Series Devices
Overview There are many ways to identify the model/SKU number of a Just Add Power Encoder or Decoder. These instructions will cover two ways to find this information: * Command Line Interface [CLI] * Physical Identification Command Line Interface [CLI] This function is only supported on Firmware B1.1.X and lat…
28-Jan-2026
How to Capture Log Messages from an Encoder or Decoder (Omega, Ultra, and MaxColor Series)
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
29-Sep-2026
Ultra Series - DC Power Supply - Specifications
All devices in the Ultra Series use the same format of power supply: * 4.7 to 18 Volts * 5.5mm outside, 2.1mm inside barrel connector * Positive tip * Enough Amps to produce 10 Watts - calculated by using Watts = Volts x Amps Power supplies with these specifications can be found at any electronics retailer that …
07-Apr-2026
How to Locate a Device IP Address (Omega, Ultra, and MaxColor Series)
Overview Before accessing a Just Add Power device through the webUI, Telnet, or API, you must first identify its IP address. This article explains several methods for locating the IP address of Omega, Ultra, and MaxColor Series devices. The best method depends on whether the device is part of an existing AMP-standa…
04-Sep-2026
[Video] Standard Video Wall Setup for 3G Ultra and MaxColor Systems
* Overview * Video Overview A Just Add Power Standard Video Wall is made up of multiple displays that each have their own Receiver. The displays must be the same size and orientation and must be aligned edge-to-edge in a seamless rectangle. This setup allows a source to be viewed as a single-screen or any sizing w…
08-Dec-2023
How to Perform a Device Point-to-Point Test (Omega, Ultra, and MaxColor Series)
Overview A point-to-point test connects one Just Add Power Encoder directly to one Decoder. It helps determine whether an audio or video problem remains when the installed switch and network cable run are removed from the connection. This procedure applies to Omega Series, Ultra Series, and MaxColor Series devices.…
01-Oct-2026
Samsung Black Video After CEC/IP Power On
Overview Samsung displays have been experiencing a rare issue where sometimes the display only outputs black video after being powered on with CEC or IP. This issue is documented across multiple sources and models, in both Just Add Power systems and direct point-to-point connections where Just Add Power is not invol…
23-Mar-2026
CLI Commands for Omega & Ultra Series Devices
Overview Omega and Ultra Series devices use the same firmware and operating system. Commands on Just Add Power alter the live behavior of the device. Commands will execute immediately, but may not persist through reboot. Requires devices to be on justOS firmware version B1.0.0 or later. For Settings that alter …
05-Jun-2026
