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⚠️  JADConfig will reach End of Support on January 1, 2027. View the official notice!   ⚠️

Support Center

Technical Support Hours

Monday–Friday: 9:00am–6:00pm ET Phone: +1-800-615-0206 Email: [email protected] Saturday: Available by appointment with at least 72 hours’ notice

Support Hours Change

  • Thursday, October 15th 2026: The Just Add Power Support Team will be unavailable from 11:15AM ET through 12:45PM ET.

  • Plan a
    New System

    Choose a product series, configuration method, network switches, system layout, and control approach.

  • Install a
    New System

    Download AMP and follow the configuration workflow for a new Just Add Power system.

  • Take Over
    a System

    Identify the hardware and document an established system before servicing it.

  • Migrate a
    System to AMP

    Prepare an established JADConfig system for transition to AMP.

Troubleshoot a System

Find diagnostic guidance for video, audio, network connections, and device recovery.

Not sure which series you have? Identify your devices

Start troubleshooting

Common Support Tasks

Browse Our Knowledge Base

Audio & Video

Audio formats, video capabilities, signal handling, and timing.

Configuration Software

Configure systems with AMP, migration resources, and software tools.

Control System Integration

Drivers, APIs, commands, and setup guides for control platforms.

Device Configuration

Device settings, CLI commands, webUI options, and system behavior.

Firmware

Current releases, compatibility details, and firmware downloads.

Network Management

Switch configuration, multicast traffic, routing, and network access.

Product Information

Product comparisons, specifications, accessories, and warranty.

Source & Display Control

Control displays and sources with CEC, infrared, and serial.

Switching Methods

VLAN and Multicast switching concepts, configuration, and control.

System Design & Planning

Product selection, network capacity, and system deployment guidance.

Troubleshooting & Recovery

System diagnostics, known issues, common fixes, and device recovery.

User Experience Features

Video walls, tiling, KVM, OSD, and other viewing features.

Need Remote Assistance? Call the Just Add Power Support Team first. When instructed by a Support Technician, download and run the Remote Support software.

Download Remote Support Software

Remote Support by Just Add Power