**Message** _Connecting to Transmitter..._ **Message Location** In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. ![Diagnostic Screen Message][1] **Message Meaning** The Receiver is not correctly communicating with any Transmitters over the network. **Solu...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Receiver Interpretation:** A Receiver with a solid Power Light and blinking Data Light has: * Boote...
**Message** _Connected - waiting for video source_ **Message Location** In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. ![Diagnostic Screen][1] **Message Meaning** The Receiver is correctly communicating with a Transmitter over the network. However, the T...
**Message** _Network link is down_ **Message Location** In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. ![Diagnostic Screen Message][1] **Message Meaning** The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Healthy Behavior:** The Power Light on a device is performs a Heartbeat Blink - two quick blinks follo...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Healthy Behavior:** The Power Light goes solid and the Data Light stays off for 5-10 seconds after the...
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power and...
* [Overview][1] * [Requirements][2] * [Preparations][3] * [Enable EZLogger][4] * [Report an Issue][5] * * * ## Overview In an effort to reduce the need for on-site visits for our installers, we have developed a remote logging feature that will allow a layer-3 (JADConfig) system, or a system with a route to...
* [Overview][1] * [Location][2] * [Pinout][3] * [Acquire A Cable][4] * * * ## Overview Every Just Add Power 2G and 3G device has a 3-pin molex port on it that acts as a debug port for [device recovery][5]. Diagnostic functions have moved to [EZLogger and no longer need a Debug Cable][6]. * * * ## Location ...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Receiver Interpretation:** A Receiver with a solid Power Light and solid Data Light has: * Booted u...