[LED Behavior] Solid Power Light, Solid Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and solid Data Light has: * Booted up p…
02-Feb-2023
Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
Just Add Power RS232 Debug Cable
* Overview * Location * Pinout * Acquire A Cable Overview Every Just Add Power 2G and 3G device has a 3-pin molex port on it that acts as a debug port for device recovery . Diagnostic functions have moved to EZLogger and no longer need a Debug Cable . Location On earlier 2G devices, the port is inside the ca…
31-Jul-2023
[LED Behavior] Solid Power Light, No Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light goes solid and the Data Light stays off for 5-10 seconds after the b…
02-Feb-2023
[LED Behavior] Power Light Heartbeat Blink
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light on a device is performs a Heartbeat Blink - two quick blinks followe…
02-Feb-2023
Network link is down
Message Network link is down Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but data transmission is not. Solutions * The…
02-Feb-2023
[LED Behavior] Solid Power Light, Blinking Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and blinking Data Light has: * Booted u…
02-Feb-2023
Connecting to Transmitter...
Message Connecting to Transmitter... Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is not correctly communicating with any Transmitters over the network. Solutions * The Transmitter may be powered off. C…
02-Feb-2023
Connected - Waiting for video source
Message Connected - waiting for video source Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is correctly communicating with a Transmitter over the network. However, the Transmitter does not have an active, v…
13-Apr-2023
