Overview
The Just Add Power Dante Sound System Encoder - UL-767DSS - serves as a bridge between a Just Add Power A/V over IP network and a Dante audio network. This device allows seamless two-way audio exchange, enabling audio from the HDMI over IP network to be sent to a Dante network and vice versa. It is a powerful tool for integrating audio distribution across both platforms, offering versatility in AV system design.
Compatible Audio Formats
The Dante Encoder supports up to 8 channels of LPCM audio. This audio specification matches Dante's support for LPCM only.
Initial Troubleshooting
These steps are necessary for any hope of audio.
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Confirm that the UL-767DSS is on firmware B1.3.0 or later. Earlier firmware versions do not support the UL-767DSS. B1.3.0 is compatible with all other B1.x.x versions.
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Confirm that the source is outputting an LPCM audio format.
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Confirm that the Dante network port is active by connecting it to an active network device. If the Dante network port is not connected, the UL-767DSS cannot receive audio from the Dante network and therefore will play no audio.
- Confirm that the EDID on the UL-767DSS is at default, or is set to ask for only LPCM audio. Other audio formats are not supported.
- Press the PF1 button on the unit to trigger the Dante port to subscribe to itself.
Additional Troubleshooting
- The HDMI Out and 1000BT LAN signal that go to a decoder are always the same. Connect a display to the HDMI Out to see if you get the same result you are getting at the decoder.
- If you are getting the same result, then the issue is with the Dante network audio signal.
- If the UL-767DSS HDMI Out is playing audio, but the decoder is not, then the issue is between the UL-767DSS 1000BT LAN port and the decoder.
- Use the Dante Controller to subscribe the UL-767DSS to a known-working Dante audio source. That audio should play on both the HDMI Out and any decoder watching the UL-767DSS.
