Home - Just Add Power Support

Technical Support Hours

Monday–Friday: 9:00am–6:00pm ET

Saturday: Available by appointment with at least 72 hours’ notice

Phone: +1-800-615-0206

Email: [email protected]

Plan a System Build the right foundation. Choose your devices, supported switches, and configuration method. Plan the connections and control your system needs. Plan your system Supported Switches Multi-Switch Considerations
Install a System Bring your system online. Download AMP and follow the workflow for your configuration method. Set up your system, verify connections, and prepare for control. Install with AMP Installation Checklist Migrate from JADConfig
Diagnose a System Find the cause. Start with the symptom, narrow down the affected equipment, and follow guided checks for video, audio, and network problems. Start troubleshooting Decoder Screen Messages Power & Data LEDs
Take Over a System Get to know the system. Identify the installed equipment, recover available project information, and document the connections and settings before making changes. Start the takeover Open AMP Project Folder Gather Details with AMP

Common Support Tasks

Browse Our Knowledge Base

Audio & Video

Audio formats, video capabilities, signal handling, and timing.

Configuration Software

Configure systems with AMP, migration resources, and software tools.

Control System Integration

Drivers, APIs, commands, and setup guides for control platforms.

Device Configuration

Device settings, CLI commands, webUI options, and system behavior.

Firmware

Current releases, compatibility details, and firmware downloads.

Network Management

Switch configuration, multicast traffic, routing, and network access.

Product Information

Product comparisons, specifications, accessories, and warranty.

Source & Display Control

Control displays and sources with CEC, infrared, and serial.

Switching Methods

VLAN and Multicast switching concepts, configuration, and control.

System Design & Planning

Product selection, network capacity, and system deployment guidance.

Troubleshooting & Recovery

System diagnostics, known issues, common fixes, and device recovery.

User Experience Features

Video walls, tiling, KVM, OSD, and other viewing features.

Need Remote Assistance? Call the Just Add Power Support Team first. When instructed by a Support Technician, download and run the Remote Support software.

Download Remote Support Software

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