Overview

Two physical connections are needed to set up a new system with JADConfig:

1. A wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over a wireless connection.

2. A serial connection from the JADConfig PC to the console port on the switch.

The information below will assist with troubleshooting these connections.

Serial/Console Connection

A serial connection between the JADConfig PC and the switch is REQUIRED to set up a new system.

1. Connect a USB-serial adapter to the JADConfig PC, or use the native DB9 port on the PC (if available).

2. Connect the console cable (included in the box with the switch) to the USB-serial adapter and to the Console port on the switch.

   

Troubleshooting

If the serial connection is not working as expected, JADConfig will stop early in the process. The serial cable is used at the beginning of the program. If you suspect serial connection issues:

1. Confirm that the switch is a JADConfig-supported switch. Only supported switches can be configured with JADConfig.

2. Close JADConfig and use PuTTY to check if the serial connection is working properly.

   • Confirm that the USB-serial adapter is active on the PC. It will appear in Device Manager under Ports (COM & LPT). Note that number, as it should match the COM number in JADConfig.

     

   • Set PuTTY to use the USB-serial adapter COM number and set the Speed to 115200.

     

   • Open the window and hit the Enter key a few times.

   • If the serial connection is functioning properly, you will see text in the PuTTY window. The text will be either the Username/Password prompt or the switch prompt.

     

   • If there is no text, leave the PuTTY window open and reboot the switch. As the switch reboots, text should appear in the PuTTY window.

   • If no text is visible after rebooting the switch, the serial connection may be faulty in one of the following ways:

     • The serial port on the switch is not working. Contact the switch manufacturer for further troubleshooting.

     • The console cable is not working. Try another console cable or use a null modem jumper in the serial connection.

     • The COM port is identified incorrectly, or the USB-serial adapter is not working. Try another USB-serial adapter.

Wired Network Connection

The wired network on the JADConfig PC can be connected in one of two ways:

1. JADConfig is run at the job site with an active router. In this case, port 1 of the JADConfig switch must be connected to the data network, and the JADConfig PC must also be connected to the data network. Examples:

   • The JADConfig PC and port 1 of the JADConfig switch are both connected directly to the router providing internet access.

   • The router is connected to a data network switch. The JADConfig PC and port 1 of the JADConfig switch are both connected to a data network switch.

     

2. JADConfig is run without a router.
   In this case, the JADConfig PC is directly connected to port 1 of the JADConfig switch. This setup is used when configuring the switch off-site or if the job site has network security preventing the switch from connecting to the network.

   

Troubleshooting

If the wired connection is not set up as described above, JADConfig will run without issue until device discovery. If there are issues with device discovery, follow these steps:

1. Disable the wireless network adapter. Go to the Network & Internet settings in Windows and turn off Wi-Fi.

   

2. Double-check that the wired network connection from the PC to the switch is in port 1 of the switch. If the network uplink is in any other port, not all devices will be discovered.

3. Open a command prompt (CMD) and run the command:

   ipconfig

   The network adapter settings should display an IP address within the range assigned to the switch.

   • If not, close JADConfig, modify the network settings on the PC to match the subnet of the switch, then re-open JADConfig.

   

4. If you are still experiencing issues discovering Just Add Power devices, please refer to the article on device discovery troubleshooting. As a later step, you may need to remove the network from the equation and connect the JADConfig PC directly to port 1 of the switch.