Overview

MaxColor Transmitters and Receivers have a native IR output. The IR output is always enabled.

Requirements

MaxColor devices must be on firmware MAX V3.7.1 or later
Early productions of MaxColor - QC sticker May 2022 or earlier - have a hardware limitation that prevents IR from working. Please reach out to Support if you have a MaxColor piece that was manufactured in May 2022 or earlier and need to use IR.

IR Emitter Wiring

MaxColor supports both stereo and mono IR emitters.
IR emitter not included.

Programming

IR is enabled by default. In general, IR follows Global Cache and Pronto standards for IR transmission.

To send IR commands to a MaxColor device:

• Open a telnet connection to the IP of the MaxColor device at port 4998
  • Only one device can connect to port 4998 at a time
• Send Pronto, GC, or GC Compressed formatted IR codes
• Append each command with a carriage return: \r
  • Example: 0000 006D 0000 0022 00ac 00ac 0016 0040 0016 0040 0016 0040 0016 0015 0016 0015 0016 0015 0016 0015 0016 0015 0016 0040 0016 0040 0016 0040 0016 0015 0016 0015 0016 0015 0016 0015 0016 0015 0016 0040 0016 0015 0016 0015 0016 0040 0016 0040 0016 0015 0016 0015 0016 0040 0016 0015 0016 0040 0016 0040 0016 0015 0016 0015 0016 0040 0016 0040 0016 0015 0016 071c\r

When sending IR through a control system that supports IR, follow the instructions for the driver.

Troubleshooting

When IR communication is not working as expected, please check these:

1. Static route is configured so that the control system/PC can communicate with the Just Add Power device
   • If your control system/PC can telnet to the Just Add Power device IP or open the webUI, then the static route is setup correctly.
2. Confirm you are communicating to the correct device IP. Mistaken identity is a common occurance.
   • Send a reboot command to the device. If it reboots, you have the correct device!
3. IR emitter is wired to the correct pins (Euroblock/Phoenix connector)
4. When a command is sent, the IR emitter will flash (either visibly, or through a cellphone camera).
   • If it does not flash, then the command is not getting to the emitter and we should focus troubleshooting on the network and physical side of communication
   • If it does flash, then the command is getting to the emitter. If the display is not responding even though the emitter is flashing, the most likely cause is an incorrect IR code from the IR library.
5. If the IR emitter does NOT flash:
   • Use Docklight Scripting to send the IR command from outside the control system.
   • Only one connection to the Just Add Power device can be active at the same time. Disconnect the control system driver (remove the Just Add Power device IP from the driver) before running Docklight Scripting.
   • If the emitter flashes with Docklight, then Just Add Power IR pathway is working as expected. Unfortunately, the control system IR library is not sending the command properly. Reference the control system documentation for next steps.