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Showing articles from Bug Report tag

[AMP] Submit Logs for Bug Report

Overview We think Advanced Matrix Programmer is a pretty awesome program, and we work hard to ensure it adapts to changes in the AV Industry. Every time AMP runs, it collects a log of all of the things it does. This log details everything that AMP has done to interact with the PC, switch, and Just Add Power devices…

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AMP Troubleshooting

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24-Jun-2024

Debug Bug Report Error Submit Capture logs Advanced Matrix Programmer AMP

Diagnostic Report

The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…

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Troubleshooting

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30-May-2018

Capture Capture logs logs Debug 3G 2G Bug Report Diagnostic Troubleshooting

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