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AMP Debug Log Download and Submit
Overview AMP is designed to interact with various types of networks, supported switches, Just Add Power devices, and firmware versions with different PCs, operating systems, and connections. Essentially, there's lots of variables. When AMP is failing to move forward because of an unexpected result, a Debug Log will…
11-Jun-2025
Instructions - Submit Logs for Bug Reports with AMP
Overview We think Advanced Matrix Programmer is a pretty awesome program, and we work hard to ensure it adapts to changes in the AV Industry. Every time AMP runs, it collects a log of all of the things it does. This log details everything that AMP has done to interact with the PC, switch, and Just Add Power devices…
06-May-2025
Just Add Power RS232 Debug Cable Pinout
Overview Just Add Power 2G Series, Omega Series, Ultra Series, and MaxColor Series devices have a 3-pin debug port used with an RS232 debug cable for DeBrick device recovery . This article shows where to find the port and provides the cable pinout. Debug Port Location On Omega Series, Ultra Series, and MaxColor S…
29-Sep-2026
