[LED Behavior] Power Light Heartbeat Blink
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light on a device is performs a Heartbeat Blink - two quick blinks followe…
02-Feb-2023
2G Device Troubleshooting
The PDF attached to this Knowledge Base article includes some basic instructions for troubleshooting the most common simple issues that may arise with a 2G/2G+ device.
01-Jul-2016
Network Link Is Down
Message Network link is down Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but data transmission is not. Solutions * The…
22-May-2025
Analog Audio - Input - Troubleshooting
Overview AVP Encoders in both 2G and Ultra systems have up to 3 audio inputs: HDMI, Line-In, Mic-In. The analog audio input ports can be embedded onto the HDMI signal, transmitted across the network to a Decoder, and played on the Decoder. This leaves the possibility for the 3 audio signals to be combined if all 3 s…
28-Jan-2025
[LED Behavior] Solid Power Light, Blinking Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and blinking Data Light has: * Booted u…
02-Feb-2023
Connecting to Transmitter...
Message Connecting to Transmitter... Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is not correctly communicating with any Transmitters over the network. Solutions * The Transmitter may be powered off. C…
02-Feb-2023
Connected - Waiting for video source
Message Connected - waiting for video source Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is correctly communicating with a Transmitter over the network. However, the Transmitter does not have an active, v…
13-Apr-2023
Serial RS232 Troubleshooting
In order for a control system to send serial commands to a Just Add Power device for endpoint control, these things must be correct (ordered from most common resolution to least common resolution): * Static Route enabled * Just Add Power null modem jumper in correct position * Code for the endpoint device is corr…
31-Jul-2023
[3G Ultra] Image Pull
Overview Image Pull is the ability to generate a small thumbnail image of the video being displayed on HDMI. In addition to being a powerful troubleshooting and diagnostic tool, Image Pull provides a more powerful user experience by giving the control system the capability of displaying a preview image inside the us…
16-Jul-2024
DeBrick: Recover a Just Add Power Device
Overview DeBrick is maintained by one of our business partners, Just Add Software . DeBrick recovers 2G, Omega, Ultra, and MaxColor devices that do not boot up properly after they have had their firmware update interrupted. Download Debrick Download Debrick Video Walkthrough Required Hardware * Just Add Po…
10-Apr-2025
