Troubleshooting Device Discovery Issues While Using JADConfig
Legacy For existing JADConfig systems only. Overview When using JADConfig to configure your Just Add Power system, it's crucial that all devices are properly detected during the discovery process. If some or all devices are not discovered, follow these steps to ensure a smooth setup. Pre-Discovery Checkl…
13-Feb-2026
[LED Behavior] Solid Power Light, No Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light goes solid and the Data Light stays off for 5-10 seconds after the b…
02-Feb-2023
[LED Behavior] Power Light Heartbeat Blink
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light on a device is performs a Heartbeat Blink - two quick blinks followe…
02-Feb-2023
Network Link Is Down
Message Network link is down Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but data transmission is not. Solutions * The…
22-May-2025
Analog Audio - Input - Troubleshooting
Overview AVP Encoders in both 2G and Ultra systems have up to 3 audio inputs: HDMI, Line-In, Mic-In. The analog audio input ports can be embedded onto the HDMI signal, transmitted across the network to a Decoder, and played on the Decoder. This leaves the possibility for the 3 audio signals to be combined if all 3 s…
28-Jan-2025
[LED Behavior] Solid Power Light, Blinking Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and blinking Data Light has: * Booted u…
02-Feb-2023
Connecting to Transmitter...
Message Connecting to Transmitter... Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is not correctly communicating with any Transmitters over the network. Solutions * The Transmitter may be powered off. C…
02-Feb-2023
Connected - Waiting for video source
Message Connected - waiting for video source Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is correctly communicating with a Transmitter over the network. However, the Transmitter does not have an active, v…
13-Apr-2023
Serial RS232 Troubleshooting
In order for a control system to send serial commands to a Just Add Power device for endpoint control, these things must be correct (ordered from most common resolution to least common resolution): * Static Route enabled * Just Add Power null modem jumper in correct position * Code for the endpoint device is corr…
31-Jul-2023
[3G Ultra] Image Pull
Overview Image Pull is the ability to generate a small thumbnail image of the video being displayed on HDMI. In addition to being a powerful troubleshooting and diagnostic tool, Image Pull provides a more powerful user experience by giving the control system the capability of displaying a preview image inside the us…
16-Jul-2024
