Connecting to Transmitter...
Message Connecting to Transmitter... Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is not correctly communicating with any Transmitters over the network. Solutions * The Transmitter may be powered off. C…
02-Feb-2023
Analog Audio - Input - Troubleshooting
Overview AVP Encoders in both 2G and Ultra systems have up to 3 audio inputs: HDMI, Line-In, Mic-In. The analog audio input ports can be embedded onto the HDMI signal, transmitted across the network to a Decoder, and played on the Decoder. This leaves the possibility for the 3 audio signals to be combined if all 3 s…
28-Jan-2025
Connected - Waiting for video source
Message Connected - waiting for video source Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is correctly communicating with a Transmitter over the network. However, the Transmitter does not have an active, v…
13-Apr-2023
Serial RS232 Troubleshooting
In order for a control system to send serial commands to a Just Add Power device for endpoint control, these things must be correct (ordered from most common resolution to least common resolution): * Static Route enabled * Just Add Power null modem jumper in correct position * Code for the endpoint device is corr…
31-Jul-2023
How to Use Image Pull
Overview Image Pull provides a preview of the HDMI video being processed by a Just Add Power Encoder or Decoder. The preview can be viewed in the device webUI, opened directly in a web browser, or displayed within a control system interface. Image Pull is also a useful troubleshooting tool. Comparing the preview fr…
17-Jul-2026
DeBrick: Recover a Just Add Power Device
Overview DeBrick is maintained by one of our business partners, Just Add Software . DeBrick recovers 2G, Omega, Ultra, and MaxColor devices that do not boot up properly after they have had their firmware update interrupted. Download Debrick Download Debrick Debug Cable Pinout Instructions Video Walkthrough …
01-Apr-2026
Docklight Scripting - RS232/IR/CEC/Telnet Advanced Troubleshooting Tool
Docklight Scripting is a program that allows the user to build a string of ASCII or HEX characters, and then send those commands to a specific IP address and port number (TCP Socket), and is a useful tool when troubleshooting a variety of advanced features in the Just Add Power 2G and 3G platforms external to the con…
05-Sep-2024
Adding a Static Route to Windows
Command Executed from a Windows Command Prompt "Run as Administrator" route add [destination network] mask [netmask] [switch ip] metric 2 Examples 1. For a J+P network of 10.0.0.0, subnet mask 255.0.0.0 and switch IP 192.168.0.254 route add 10.0.0.0 mask 255.0.0.0 192.168.0.254 metric 2 2. For a J+P network of …
13-Mar-2023
Adding a Static Route to macOS
* Overview * Command * Examples Overview Whether setting up or troubleshooting a system, there are some situations where adding a static route to the computer's internal routing table is necessary: * If there is not a static route already added to the network router. Perhaps because one is not needed for the …
13-Mar-2023
