Network link is down
Message Network link is down Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but data transmission is not. Solutions * The…
02-Feb-2023
2G Device Troubleshooting
The PDF attached to this Knowledge Base article includes some basic instructions for troubleshooting the most common simple issues that may arise with a 2G/2G+ device.
01-Jul-2016
[AVP TX] No Audio
Overview AVP Transmitters in both 2G and 3G systems have up to 3 audio inputs: HDMI, Line-In, Mic-In. The analog audio input ports can be embedded onto the HDMI signal, transmitted across the network to a Receiver, and played on the Receiver. This leaves the possibility for the 3 audio signals to be combined if all …
24-Jun-2024
[LED Behavior] Solid Power Light, Blinking Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and blinking Data Light has: * Booted u…
02-Feb-2023
Connecting to Transmitter...
Message Connecting to Transmitter... Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is not correctly communicating with any Transmitters over the network. Solutions * The Transmitter may be powered off. C…
02-Feb-2023
Connected - Waiting for video source
Message Connected - waiting for video source Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver is correctly communicating with a Transmitter over the network. However, the Transmitter does not have an active, v…
13-Apr-2023
Serial RS232 Troubleshooting
In order for a control system to send serial commands to a Just Add Power device for endpoint control, these things must be correct (ordered from most common resolution to least common resolution): * Static Route enabled * Just Add Power null modem jumper in correct position * Code for the endpoint device is corr…
31-Jul-2023
[3G Ultra] Image Pull
Overview Image Pull is the ability to generate a small thumbnail image of the video being displayed on HDMI. In addition to being a powerful troubleshooting and diagnostic tool, Image Pull provides a more powerful user experience by giving the control system the capability of displaying a preview image inside the us…
16-Jul-2024
DeBrick: Recover a Just Add Power Device
Overview DeBrick was created and is maintained by one of our business partners, Just Add Software . DeBrick recovers 2G, 2GΩ/3G, and 3G devices that do not boot up properly after they have had their firmware update interrupted. Download Debrick Download Debrick Video Walkthrough Required Hardware * Just Ad…
26-Jun-2024
Docklight Scripting - RS232/IR/CEC/Telnet Advanced Troubleshooting Tool
Docklight Scripting is a program that allows the user to build a string of ASCII or HEX characters, and then send those commands to a specific IP address and port number (TCP Socket), and is a useful tool when troubleshooting a variety of advanced features in the Just Add Power 2G and 3G platforms external to the con…
05-Sep-2024
