[LED Behavior] Solid Power Light, Solid Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and solid Data Light has: * Booted up p…
02-Feb-2023
[LED Behavior] 2G+ Power and Data Lights both blinking
If the power and data lights are both blinking and the device is 2G+ then the USB button on the front of the device was most likely pressed when the unit was powered on. This will cause the unit to not work. Power-cycle the unit to get it back to a working state. If the USB button was the problem then the unit will …
02-Feb-2023
Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
1G Series Troubleshooting
Overview The Just Add Power 1G system was the company’s first-generation HD over IP solution. It distributes HDMI video up to 1080p over a 100 Mbps network using an encode/decode architecture, with Transmitters connected to sources and Receivers connected to displays. 1G served as Just Add Power’s flagship pl…
14-Jan-2026
Dante - General Troubleshooting
Overview Important Notice – Dante Broadway Chipset End of Support Dante has announced that support for the Broadway chipset will conclude on January 1, 2027. This impacts the retired 3G 767DSS model. As a result, beginning in 2027, Just Add Power will no longer be able to provide support for Dante-related func…
12-Feb-2026
CEC Troubleshooting
Overview The troubleshooting steps here are ordered by most-common to least-common cause of issue. Display Settings Dig through the settings in the Display to enable all CEC functions. Contact the manufacturer to confirm that the display supports the desired function; most displays we have tested will respond to …
24-Jun-2025
PuTTY: RS232/CEC/Telnet/SSH Troubleshooting Tool
PuTTY is a free implementation of an SSH and Telnet server, as well as a terminal emulator. Information at with all credit to the original author, Simon Tatham. We recommend downloading putty.exe under Alternate Binary Files (32-bit or 64-bit) at . This is a standalone version with no installation.
31-Jul-2023
Postman - HTTP API Testing and Troubleshooting Tool
* Overview * Download * HTTP API * Firmware * Using Postman GET Commands POST Commands Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the responses. It is a useful tool when troubleshooting or tes…
11-Jul-2023
2G Device Troubleshooting
The PDF attached to this Knowledge Base article includes some basic instructions for troubleshooting the most common simple issues that may arise with a 2G/2G+ device.
01-Jul-2016
Connection Requirements & Troubleshooting for JADConfig Systems
Legacy For existing JADConfig systems only. Overview Two physical connections are needed to set up a new system with JADConfig: * A wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over a wireless connection. * A serial connection from the J…
13-Feb-2026
