Just Add Power - Product Series - RMA Policy
Information about Just Add Power's RMA Policy for MaxColor, Ultra, Omega, and 2G Series products. Download RMA Policy
08-Jul-2025
Postman - HTTP API Testing and Troubleshooting Tool
* Overview * Download * HTTP API * Firmware * Using Postman GET Commands POST Commands Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the responses. It is a useful tool when troubleshooting or tes…
11-Jul-2023
Dante - General Troubleshooting
Overview Important Notice – Dante Broadway Chipset End of Support Dante has announced that support for the Broadway chipset will conclude on January 1, 2027. This impacts the retired 3G 767DSS model. As a result, beginning in 2027, Just Add Power will no longer be able to provide support for Dante-related func…
12-Feb-2026
How to Check Display Connection Status on a Decoder (Omega, Ultra, MaxColor Series)
Overview Just Add Power Decoders monitor the HDMI Hot Plug Detect (HPD) status of the connected display. HPD indicates whether the display is presenting an active HDMI connection to the Decoder. Checking the HPD status can help verify whether the Decoder detects a connected display. This information is useful when …
30-Sep-2026
CEC Troubleshooting
Overview The troubleshooting steps here are ordered by most-common to least-common cause of issue. Display Settings Dig through the settings in the Display to enable all CEC functions. Contact the manufacturer to confirm that the display supports the desired function; most displays we have tested will respond to …
24-Jun-2025
Connection Requirements & Troubleshooting for JADConfig Systems
Legacy For existing JADConfig systems only. Overview Two physical connections are needed to set up a new system with JADConfig: * A wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over a wireless connection. * A serial connection from the J…
13-Feb-2026
Troubleshooting Device Discovery Issues While Using JADConfig
Legacy For existing JADConfig systems only. Overview When using JADConfig to configure your Just Add Power system, it's crucial that all devices are properly detected during the discovery process. If some or all devices are not discovered, follow these steps to ensure a smooth setup. Pre-Discovery Checkl…
13-Feb-2026
Analog Audio - Input - Troubleshooting
Overview AVP Encoders in both 2G and Ultra systems have up to 3 audio inputs: HDMI, Line-In, Mic-In. The analog audio input ports can be embedded onto the HDMI signal, transmitted across the network to a Decoder, and played on the Decoder. This leaves the possibility for the 3 audio signals to be combined if all 3 s…
28-Jan-2025
How to Use Image Pull
Overview Image Pull provides a preview of the HDMI video being processed by a Just Add Power Encoder or Decoder. The preview can be viewed in the device webUI, opened directly in a web browser, or displayed within a control system interface. Image Pull is also a useful troubleshooting tool. Comparing the preview fr…
17-Jul-2026
DeBrick: Recover a Just Add Power Device
Overview DeBrick is maintained by one of our business partners, Just Add Software . DeBrick recovers 2G, Omega, Ultra, and MaxColor devices that do not boot up properly after they have had their firmware update interrupted. Download Debrick Download Debrick Debug Cable Pinout Instructions Video Walkthrough …
01-Apr-2026
