Dante - General Troubleshooting
Overview Important Notice – Dante Broadway Chipset End of Support Dante has announced that support for the Broadway chipset will conclude on January 1, 2027. This impacts the retired 3G 767DSS model. As a result, beginning in 2027, Just Add Power will no longer be able to provide support for Dante-related func…
12-Feb-2026
1G Series Troubleshooting
Overview The Just Add Power 1G system was the company’s first-generation HD over IP solution. It distributes HDMI video up to 1080p over a 100 Mbps network using an encode/decode architecture, with Transmitters connected to sources and Receivers connected to displays. 1G served as Just Add Power’s flagship pl…
14-Jan-2026
[LED Behavior] Solid Power Light, Solid Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and solid Data Light has: * Booted up p…
02-Feb-2023
[LED Behavior] 2G+ Power and Data Lights both blinking
If the power and data lights are both blinking and the device is 2G+ then the USB button on the front of the device was most likely pressed when the unit was powered on. This will cause the unit to not work. Power-cycle the unit to get it back to a working state. If the USB button was the problem then the unit will …
02-Feb-2023
Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
CEC Troubleshooting
Overview The troubleshooting steps here are ordered by most-common to least-common cause of issue. Display Settings Dig through the settings in the Display to enable all CEC functions. Contact the manufacturer to confirm that the display supports the desired function; most displays we have tested will respond to …
24-Jun-2025
PuTTY: RS232/CEC/Telnet/SSH Troubleshooting Tool
PuTTY is a free implementation of an SSH and Telnet server, as well as a terminal emulator. Information at with all credit to the original author, Simon Tatham. We recommend downloading putty.exe under Alternate Binary Files (32-bit or 64-bit) at . This is a standalone version with no installation.
31-Jul-2023
Postman - HTTP API Testing and Troubleshooting Tool
* Overview * Download * HTTP API * Firmware * Using Postman GET Commands POST Commands Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the responses. It is a useful tool when troubleshooting or tes…
11-Jul-2023
Connection Requirements & Troubleshooting for JADConfig Systems
Legacy For existing JADConfig systems only. Overview Two physical connections are needed to set up a new system with JADConfig: * A wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over a wireless connection. * A serial connection from the J…
13-Feb-2026
Troubleshooting Device Discovery Issues While Using JADConfig
Legacy For existing JADConfig systems only. Overview When using JADConfig to configure your Just Add Power system, it's crucial that all devices are properly detected during the discovery process. If some or all devices are not discovered, follow these steps to ensure a smooth setup. Pre-Discovery Checkl…
13-Feb-2026
