RMA Policy
Download RMA Policy Just Add Power offers a 3-year parts and labor warranty on every 2G HD over IP Transmitter or Receiver product purchased through a licensed distributor, with warranty starting at date of installation. Just Add Power offers a 5-year parts and labor warranty on every 3G HD over IP Transmitter or R…
23-Nov-2020
1G Device Troubleshooting
Overview The Just Add Power 1G system was Just Add Power's first generation HD over IP product. It distributes HDMI sources up to 1080p over a 100Mbps network. It uses an encode/decode topology with Transmitters connected to sources and Receivers connected to displays. The 1G system was the flagship product of Just…
24-Jun-2024
[LED Behavior] 2G+ Power and Data Lights both blinking
If the power and data lights are both blinking and the device is 2G+ then the USB button on the front of the device was most likely pressed when the unit was powered on. This will cause the unit to not work. Power-cycle the unit to get it back to a working state. If the USB button was the problem then the unit will …
02-Feb-2023
Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
PuTTY: RS232/CEC/Telnet/SSH Troubleshooting Tool
PuTTY is a free implementation of an SSH and Telnet server, as well as a terminal emulator. Information at with all credit to the original author, Simon Tatham. We recommend downloading putty.exe under Alternate Binary Files (32-bit or 64-bit) at . This is a standalone version with no installation.
31-Jul-2023
Postman - HTTP API Testing and Troubleshooting Tool
* Overview * Download * HTTP API * Firmware * Using Postman GET Commands POST Commands Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the responses. It is a useful tool when troubleshooting or tes…
11-Jul-2023
JADConfig - Physical Connections
* Overview * Serial/Console Connection * Wired Network Connection Overview Two physical connections are needed to Setup a New System with JADConfig: * Wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over wireless. * Serial connection from the JADCo…
19-Sep-2023
JADConfig - Not All Devices Discovered
During the device discovery portion of JADConfig, please make sure that these things are true about the system: * HDMI cables disconnected from all Transmitters * Tiling Transmitter video disabled (hold PF1 until Data light blinks) * Transmitters connected to Transmitter ports * Receivers connected to Receiver p…
24-Nov-2020
[LED Behavior] Solid Power Light, No Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light goes solid and the Data Light stays off for 5-10 seconds after the b…
02-Feb-2023
[LED Behavior] Power Light Heartbeat Blink
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light on a device is performs a Heartbeat Blink - two quick blinks followe…
02-Feb-2023
