1G Device Troubleshooting
Overview The Just Add Power 1G system was Just Add Power's first generation HD over IP product. It distributes HDMI sources up to 1080p over a 100Mbps network. It uses an encode/decode topology with Transmitters connected to sources and Receivers connected to displays. The 1G system was the flagship product of Just…
24-Jun-2024
Just Add Power - Product Series - RMA Policy
Information about Just Add Power's RMA Policy for MaxColor, Ultra, Omega, and 2G Series products. Download RMA Policy
08-Jul-2025
[LED Behavior] Solid Power Light, Solid Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and solid Data Light has: * Booted up p…
02-Feb-2023
[LED Behavior] 2G+ Power and Data Lights both blinking
If the power and data lights are both blinking and the device is 2G+ then the USB button on the front of the device was most likely pressed when the unit was powered on. This will cause the unit to not work. Power-cycle the unit to get it back to a working state. If the USB button was the problem then the unit will …
02-Feb-2023
Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
PuTTY: RS232/CEC/Telnet/SSH Troubleshooting Tool
PuTTY is a free implementation of an SSH and Telnet server, as well as a terminal emulator. Information at with all credit to the original author, Simon Tatham. We recommend downloading putty.exe under Alternate Binary Files (32-bit or 64-bit) at . This is a standalone version with no installation.
31-Jul-2023
JADConfig - Connection Requirements & Troubleshooting
Overview Two physical connections are needed to set up a new system with JADConfig: * A wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over a wireless connection. * A serial connection from the JADConfig PC to the console port on the switch. The info…
24-Mar-2025
JADConfig - Troubleshooting Device Discovery Issues
Overview When using JADConfig to configure your Just Add Power system, it's crucial that all devices are properly detected during the discovery process. If some or all devices are not discovered, follow these steps to ensure a smooth setup. Pre-Discovery Checklist Before Running JADConfig, make sure the following …
24-Mar-2025
Postman - HTTP API Testing and Troubleshooting Tool
* Overview * Download * HTTP API * Firmware * Using Postman GET Commands POST Commands Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the responses. It is a useful tool when troubleshooting or tes…
11-Jul-2023
[LED Behavior] Solid Power Light, No Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light goes solid and the Data Light stays off for 5-10 seconds after the b…
02-Feb-2023
