Dante - General Troubleshooting
Overview Important Notice – Dante Broadway Chipset End of Support Dante has announced that support for the Broadway chipset will conclude on January 1, 2027. This impacts the retired 3G 767DSS model. As a result, beginning in 2027, Just Add Power will no longer be able to provide support for Dante-related func…
12-Feb-2026
CEC Troubleshooting
Overview The troubleshooting steps here are ordered by most-common to least-common cause of issue. Display Settings Dig through the settings in the Display to enable all CEC functions. Contact the manufacturer to confirm that the display supports the desired function; most displays we have tested will respond to …
24-Jun-2025
Postman - HTTP API Testing and Troubleshooting Tool
* Overview * Download * HTTP API * Firmware * Using Postman GET Commands POST Commands Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the responses. It is a useful tool when troubleshooting or tes…
11-Jul-2023
2G Device Troubleshooting
The PDF attached to this Knowledge Base article includes some basic instructions for troubleshooting the most common simple issues that may arise with a 2G/2G+ device.
01-Jul-2016
Connection Requirements & Troubleshooting for JADConfig Systems
Legacy For existing JADConfig systems only. Overview Two physical connections are needed to set up a new system with JADConfig: * A wired network connection from the JADConfig PC to port 1 of the switch. New systems MUST NOT be configured over a wireless connection. * A serial connection from the J…
13-Feb-2026
Troubleshooting Device Discovery Issues While Using JADConfig
Legacy For existing JADConfig systems only. Overview When using JADConfig to configure your Just Add Power system, it's crucial that all devices are properly detected during the discovery process. If some or all devices are not discovered, follow these steps to ensure a smooth setup. Pre-Discovery Checkl…
13-Feb-2026
[LED Behavior] Solid Power Light, No Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light goes solid and the Data Light stays off for 5-10 seconds after the b…
02-Feb-2023
Network Link Is Down
Message Network link is down Message Location In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. Message Meaning The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but data transmission is not. Solutions * The…
22-May-2025
[LED Behavior] Power Light Heartbeat Blink
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Healthy Behavior: The Power Light on a device is performs a Heartbeat Blink - two quick blinks followe…
02-Feb-2023
[LED Behavior] Solid Power Light, Blinking Data Light
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. Receiver Interpretation: A Receiver with a solid Power Light and blinking Data Light has: * Booted u…
02-Feb-2023
