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Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
[3G Ultra] [Wallplate] Enable Input Auto-Detection
The Just Add Power WP2 (2-gang wallplate) and WP4 (4-gang wallplate) have both HDMI and VGA inputs. There is a toggle switch on the front of each unit that is used to choose VGA or HDMI. To enable auto-detection between the VGA and HDMI ports, apply this command through the Console API on the web interface of the…
25-Jun-2024
3G Ultra Receivers on the Same Switch Port
VLAN Switching In a VLAN Switching system, the A/V signal is switchport-based. This means that all Receivers connected to the same switch port will always show the same Transmitter. It also means that a port only has the bandwidth of a single A/V signal so the full 1Gbps of the network wire is available to it. No …
14-Apr-2022
[3G Ultra] [Wallplate] Settings and Commands
Overview Two types of Wallplate Transmitters are available: * VBS-HDIP-717WP2: 2-gang, HDMI and VGA in, Line-In, Micro USB, Source Dipswitch, POE network * VBS-HDIP-718WP4: 4-gang, HDMI and VGA in, Line-In, Micro USB, Source Dipswitch, POE network, Mic-In, HDMI out, Stereo out, RS232 with null modem Settings are …
25-Jun-2024
Just Add Power - Product Series - Limited Warranty
Information about Just Add Power's Limited Warranty for MaxColor, Ultra, Omega, and 2G Series products. Download Warranty
08-Jul-2025
Spec Sheet - UL-737POE - 4K30 Warp Engine Encoder w/ 360 Video Rotation
Model Number UL-737POE Product Page See product page for device information and specifications Go to Product Page
11-Feb-2025
How To: Image Pop
Image Pop is the ability of any Just Add Power Decoder in the Omega or Ultra Series to display the uploaded Image Push Background as a graphic over the top of the video. Image Pop will use the top-left-most pixel of the Image Push Background as the transparency color and remove all pixels are that color. The remaini…
05-Mar-2026
Spec Sheet - RS1U - 1U Rack Shelf
Model Number RS1U Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
DirecTV 4K Settings & EDID
Overview DirecTV 4K receivers require specific video capabilities to be advertised by the display’s EDID. When connected through a Just Add Power system, the DirecTV receiver reads the EDID from the Encoder . To ensure proper 4K output, the Encoder’s EDID must be configured according to the product series used:…
01-Dec-2025
Spec Sheet - ST1 - Audio Encoder / Decoder
Model Number ST1 Product Page See product page for device information and specifications Go to Product Page
10-Feb-2025
