How to View Log Messages from a Just Add Power Encoder or Decoder
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
08-Jan-2026
Spec Sheet - MC-TXWP1 - 4k60 2-Gang Wallplate Encoder
Model Number MC-TXWP1 Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
Spec Sheet - MC-USB - USB 2.0 over IP Encoder / Decoder
Model Number MC-USB Product Page See product page for device information and specifications. Go to Product Page
11-Mar-2025
Spec Sheet - MC-QX - 4K60 Encoder w/ Video Tiling & 360° Video Rotation
Model Number MC-QX Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
MaxColor Firmware: v3.7.4
* Release Date * Compatibility * Download * Changes Major Minor Bug Fixes * Known Issues Release Date 2023-07-10 Compatibility * MAX v3.7.4 is fully compatible with all MAX v3.x.x versions * MAX v3.7.4 operates on models: MC-RX1 MC-RX2 MC-TX1 MC-TX2 Download Download Firmware v3.7.4 Ch…
19-Mar-2024
[MaxColor] MC-QX Tiling Transmitter Mouse On-Screen Display
Overview The MaxColor MC-QX Tiling Transmitter - which enables a MaxColor system to mix four video signals on all displays - provides on-screen mouse control to set video layout, select audio source, and apply transparency. The user can select from a list of pre-built layouts, or drag and resize to build a custom la…
10-Feb-2025
[MaxColor] Check Firmware Version
Overview Knowing how to check the firmware version of your Just Add Power devices is required when planning to add or replace a device on an already established system. In order to perform most of these steps, you will need a static route active. Follow the link for Instructions on how to set one up on your netwo…
04-Apr-2025
MaxColor Firmware: v3.5.2
* Release Date * Compatibility * Download * New Features * Major Changes * Minor Enhancements * Bug Fixes * Known Issues * Previous Versions 3.4.3 Release Date 2022-08-18 Compatibility * MAX v3.5.2 is fully compatible with all MAX v3.x.x versions * MAX v3.5.2 operates on MaxColor MC-RX1 and MC-TX1…
22-Dec-2022
[MaxColor] Image Pull Snapshot
Overview Image Pull Snapshot is the ability to generate a small thumbnail image of the video being displayed on HDMI. In addition to being a powerful troubleshooting and diagnostic tool, Image Pull provides a more powerful user experience by giving the control system the capability of displaying a preview image insi…
16-Jul-2024
USB Hotkey Configuration for MaxColor Series
Overview USB Hotkey is a MaxColor feature that allows a USB keyboard or mouse connected to a MaxColor Decoder ( MC-RX2 or MC-USB ) to control Just Add Power system functions. With USB Hotkeys, a single keypress can switch sources, build a video wall, power displays on or off, or change a Tiler layout. S…
17-Dec-2025
