⚠ JADConfig will reach End of Support on January 1, 2027. View the official notice ⚠
Just Add Power Product Lifecycle and Support Status
Overview This article lists Just Add Power hardware, software, and control system integrations that have reached or are scheduled to reach End of Life or End of Support. It provides applicable support classifications and general replacement guidance. Current products are included only when identified as a suggested …
04-Aug-2026
JADConfig End of Support Notice
Overview AMP launched in 2022 as the replacement for JADConfig. AMP simplifies system deployment and maintenance while providing access to firmware improvements and product enhancements introduced over the past several years. JADConfig-compatible switches have become increasingly difficult to obtain, making existin…
31-Jul-2026
Applying 720p Custom EDIDs on Just Add Power Encoders
Overview Just Add Power EDIDs normally request a minimum output of 1080p or 4K. If your source device does not offer a 720p option in its own menu, you can force 720p by applying a 720p custom EDID to the connected Encoder . Warning: Applying a custom EDID immediately forces the source to re-handshake. The Encode…
01-Dec-2025
KVM Support Overview and System Architectures
Overview KVM support allows a USB Human Interface Device (HID) —such as a keyboard, mouse, or touchscreen—connected to a Decoder to send control input back to a device connected to an Encoder . When combined with native video switching, Just Add Power systems function as both an Audio/Video matrix and a…
22-Jun-2026
How to Modify the EDID for 2G Series Encoders
Overview 2G Series Encoders include built-in EDIDs to improve compatibility with a wide range of source devices. These EDIDs allow you to control how a source negotiates video and audio capabilities, helping ensure stable operation across different displays and system designs. There are three supported methods fo…
21-Jan-2026
How to Use On-Screen Display (OSD) on a Decoder (2G Series)
Overview On-Screen Display (OSD) allows a 2G Series Decoder to display text over the current video output. OSD messages can be used for room identification, notifications, troubleshooting, testing, and system automation. Unlike newer Just Add Power platforms, 2G Series systems use a fixed 640 × 480 pixel text fra…
14-Jul-2026
How to Reset to Factory Defaults for 2G Series Devices
Overview This article outlines the available methods to factory default a Just Add Power 2G Series device. Warning: Performing a factory default will immediately erase all configuration settings and reboot the device. This action does not prompt for confirmation. Choosing a Factory Default Method Use the metho…
04-May-2026
Serial RS232 Troubleshooting
Overview Use this article when serial commands sent through a Just Add Power device do not control the connected source or display, or when expected serial feedback is not received. Serial communication depends on the entire path between the control system and the endpoint device. Troubleshoot the path in order: ne…
31-Jul-2026
How to Use Image Pull
Overview Image Pull provides a preview of the HDMI video being processed by a Just Add Power Encoder or Decoder. The preview can be viewed in the device webUI, opened directly in a web browser, or displayed within a control system interface. Image Pull is also a useful troubleshooting tool. Comparing the preview fr…
17-Jul-2026
Just Add Power System Takeover Guide: Identification, Inventory, and Documentation
Overview When servicing an unfamiliar Just Add Power installation, the original system documentation may be unavailable, incomplete, or no longer reflect the equipment currently installed. Before making changes, gather information about the system hardware, switch connections, network settings, firmware, and control…
22-Jul-2026
