Troubleshoot a Just Add Power System (Omega, Ultra, and MaxColor Series)
Overview Start here when a Just Add Power system has no picture, no audio, missing devices, access problems, switching problems, or intermittent video and audio. Choose a symptom, complete the initial checks, then follow the linked procedure. * No Video, No Picture, or Black Screen * No Audio * Device Not Found …
13-Oct-2026
Troubleshoot a 2G Legacy Mode System (2G Legacy Mode)
Overview Use this guide to troubleshoot video, startup, and network connection problems in an established Just Add Power 2G Legacy Mode system. It applies to 2G Series Encoders and Decoders and to compatible Omega Series or Ultra Series devices operating in 2G Mode. Start by identifying whether the problem affects …
01-Oct-2026
Encoder or Decoder Connected at 10/100 Mbps (Omega, Ultra, and MaxColor Series)
Overview This article helps troubleshoot Encoders and Decoders that report a 10 or 100 Mbps network link in an AMP Standardized or AMP Alternate Configuration system. Use AMP’s Gather Details tool to identify affected devices, then determine whether the reduced link speed follows a device or remains with its cable p…
02-Oct-2026
Understand Power and Data LED Behavior (Omega, Ultra, and MaxColor Series)
Overview Just Add Power devices have a green Power LED and Data LED that can help narrow down startup, network, and video problems. On rackmount devices, use the LEDs on the port side for these checks. This article covers common LED behavior on Omega Series, Ultra Series, and MaxColor Series Encoders and Decoders. …
30-Sep-2026
How to Capture Log Messages from an Encoder or Decoder (Omega, Ultra, and MaxColor Series)
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
29-Sep-2026
How to Perform a Device Point-to-Point Test (Omega, Ultra, and MaxColor Series)
Overview A point-to-point test connects one Just Add Power Encoder directly to one Decoder. It helps determine whether an audio or video problem remains when the installed switch and network cable run are removed from the connection. This procedure applies to Omega Series, Ultra Series, and MaxColor Series devices.…
01-Oct-2026
Pakedge Router Static Route Communication Problems
Overview A router static route allows devices on the Data Network to communicate with the Just Add Power Device Network through the Just Add Power switch. Some Pakedge router firmware and firewall configurations can interfere with this communication even when a static route has been entered. This article helps isol…
14-Oct-2026
[Netgear] Static ARP Table Entry
Overview Some models of Netgear M4250 and M4350 switches supported by Just Add Power are having an issue where they do not register the MAC address of connected devices automatically - leaving the ARP table blank. This results in devices not being accessible over the network - webUI, telnet, and ping all fail. We a…
10-Jun-2026
Known Issue - AMP Software Fails to Load Buttons
Overview Windows has a neat feature under Virus & Threat Protection called Ransomware Protection . Enabling this feature designates specific folders that only trusted apps have permission to access, and you can add folders beyond the ones selected by default. There's also a section to grant specific apps permissi…
06-May-2025
How to Use Image Pull via MJPEG Network Video Stream
Overview MaxColor Series Encoders and Decoders generate an MJPEG video stream that can be viewed in a web browser or displayed within a control system interface. The stream provides motion video without audio at resolutions up to 1280 × 720 and frame rates up to 30 fps. The MJPEG service provides two viewing option…
17-Jul-2026
